Terms & Conditions


Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read

these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you

are not sure about anything, just phone us on 07415913512.





These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We

are Felix Business Ltd trading as Felixtherapies a company registered in England and Wales

under number 12392447 whose registered office and trading address is 24 Stowpark Road, Marton/Gainsborough,

Lincolnshire, DN21 5AG with email address;felixtherapies@gmail.com, telephone number 07415913512; (the Supplier or us or we).


These are the terms on which we sell all Services and Goods to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services from the Website if you are

eligible to enter into a contract and are at least 18 years old.

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft

or profession;

Contract means the legally-binding agreement between you and us for the supply of the Services;


Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in

the Order;


Durable Medium means paper or email, or any other medium that allows information to be addressed personally to

the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is

long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;


Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;


Order means the Customer's order for the Services from the Supplier as submitted following the step by step process

set out on the Website;


Privacy Policy means the terms which set out how we will deal with confidential and personal information received

from you via the Website;


Services means the services advertised on the Website, including any Goods, of the number and description set out in

the Order;


Website means our website felixtherapies.com on which the Services are advertised.


The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of

advertisement. Any description is for illustrative purposes only.


In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any

information or specification you provide is accurate.


All Services which appear on the Website are subject to availability.


We can make changes to the Services which are necessary to comply with any applicable law or safety requirement.

We will notify you of these changes.

Customer Responsibilities

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and

representatives with access to any premises under your control as required, provide us with all information required to

perform the Services and obtain any necessary licences and consents (unless otherwise agreed).


Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until

you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on

written notice to you.

Personal Information

We retain and use all information strictly under the Privacy Policy.


We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you

expressly agree to this.

Basis of Sale

The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.


Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.


No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.


We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Fees & Payments

The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or

other charges is set out on the Website at the date we accept the Order or such other price as we may agree in

writing. Prices for Services may be calculated on a fixed price.

Fees and charges do not include VAT as we are not VAT registered.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or

otherwise before delivery of the Services.


Services are provided online and if clients are seen on a 1-1 in then services will be provided as agreed in the terms of business. You are entitled to cancel your order a long as no services have been provided.


Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with

regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy

(https://felixtherapies.com/privacy-policy) and cookies policy (https://felixtherapies.com/privacy-policy).

For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not

limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal

Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the

Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being


b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.


For any enquiries or complaints regarding data privacy, you can e-mail: felixtherapies@gmail.com.

Excluding Liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by

negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was

not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your

business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not

business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not

buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints


The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in

Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: We will aim to respond with an appropriate

solution within 5 days.


79. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb